Total Quality Management
- Quality is based on the customer
A. Human
1. Customer orientation
- Creating Quality Manuel
- development agreement
Total Quality Management (TQM) refers to the consistency and for all areas of an organization (company, institution, etc.). TQM CONFIRMS the full support of all employees in order to lead to success.
The DocW Consulting Supports the Establishment and "Life" of the Quality Management
The Key Principles of TQM Philosophy are:
- Quality is based on the customer
- Quality is achieved with staff at all levels and areas
- Quality have to include several dimensions that can be operationalized by criteria
- Quality is not a goal but a process that never ends
- Quality refers not only to products but also to services
- Quality requires active behavior and must be worked out
The simple model includes 3 pillars:
A. Human
B. Processes
C. Results
and 8 basic principles:
1. Customer orientation
2. Partnership with suppliers
3. Staff development and participation
4. Processes and facts
5. Continuous improvement and innovation
6. Leadership and constancy of purpose
7. Social Responsibility
8. Result orientation
GMP Support
- Creating Quality Manuel
- Creation of SOPA's (CC, OOS, Deviation, etc.)
- All kinds of training
- Support for computer validation
- Qualifications
- Validation of processes and analytics
- Contact to Authorities
- HACCP
and much more.
- Support for computer validation
- Qualifications
- Validation of processes and analytics
- Contact to Authorities
- HACCP
and much more.
